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- About Us
The New England Trading Company, Ltd.
We are a small woman-owned American business that curates unique gifts handcrafted by American artisans.
My husband, Jeff, and I started The New England Trading Company in 2009 from the kitchen of our Waterford, Vermont home. As two native, proud New Englanders we wanted to share the unique products crafted in New England with the rest of the world.
The very first product we sold was the Lobster Rope DoormatTM. We fell head over heels in love with these wonderful Maine-made and eco-friendly mats. We both share wonderful family memories of vacations on the Maine coast, so these mats were quite nostalgic for us! But, we had no idea how popular they would become and were elated when national media started carrying their story.
We left our heart in New England
When Jeff (a career marketing professional) was recruited to head up a company in Ohio, we were torn. Our entire family and life were in New England. But the economy was struggling, we had our wonderful children to support, and we understood it was important to accept that opportunity. But I couldn't leave my beloved New England Trading Company behind. So... we brought it with us! Now, as displaced New Englanders, we believe even more strongly in sharing our region's products with the rest of the world.
Products crafted by American artisans
As our business grew we were contacted by artisans outside of New England to support their unique creations. We loved that idea and expanded to carry items that are crafted in the USA. You can tell which products are from New England because we always note that on the product page (which state it is from). If it’s made outside New England we always note "Made in USA". It is a guiding principle that the products we sell are created/crafted/woven in the United States. If an artist is using a significant amount of imported material to produce their product we ask for that information so we can share it on the product page with you.
The Associated Press wrote about The Lobster Rope Doormat in April 2009. When people turned to their computers to search for this innovative product, The New England Trading Company was the only place they could be purchased. To this day, ours are The Original and the only recycled lobster rope doormats available.
As we grew, we gained some national media coverage. In 2012, the NBC TODAY Show featured our recycled Lobster Rope Doormats in a green segment. That same year, we also were a winner of StartupNation.com's Moms in Business competition.
Our reycled Lobster Rope Baskets, and the addition of our New Lobster Rope Doormats and Baskets all earned the attention of the media, too. Our products have appeared in Better Homes & Gardens Magazine, HGTV Magazine, REDBOOK, and even on DIY Network's "I Hate My Yard" television series.
One area that we have always focused on is excellence in service to our customers. We aim to delight each and every customer and will go above and beyond to make sure each one is delighted. In 2013, we were recognized by online customer service platform STELLA.
The New England Trading Company was awarded the web's most trusted signal of great customer service with a STELLA Service EXCELLENT rating.
Let your imagination sail around the world with our exclusive line of Salvaged Sails Recycled Sail Cloth Bags, capture your memoirs in a handcrafted leather journal, present Sunday dinner with our exclusive line of American Farmhouse Wooden Bowls, and celebrate the rich history of Maine with our Lobster Rope Doormats.
Wrap yourself in a world of comfort with the most luxurious and durable blankets and bedding you will find on the face of this earth. And, we’re not exaggerating. Our Bedding Shop features the finest linen and cotton blankets made anywhere - and they just happen to be made in Maine. Each of the blankets we carry has a hefty weight and feel that is unsurpassed.
For more TV, magazine, radio and blog news coverage about us and our unique handcrafted gifts, please visit our In The News page!
Every purchase at TheNewEnglandTradingCompany.com is 100% secure with 128-bit encrypted SSL software. Plus, every purchase is backed by our hassle-free 30-day money-back guarantee.
Karen Mayo Marsh
What our fans and customers are saying:
"Wow - what good service you provide! Thanks for being so responsive to my wishes."
- E. R. Louisville, KY
"Heartfelt thanks for your fine service. Looking forward to our next transaction."
- J.W. Washington, CT
"Thank you so much - I really appreciate the speed and customer oriented professionalism. Will definitely be shopping through you again!"
- S.W. Astoria, NY
"Thank you! I'm excited to have a piece of New England on the other coast!"
- K.C. Manhattan Beach, CA
"I am very pleased with the granite drink chillers and dog biscuit not to mention the expeditious shipping. I will definitely be a return customer!"
- K.F. Frankfort, KY
"Thank you again--it has been wonderful doing business with your company!"
- C.H. Ludlow, PA
"Love your web site"
- S.B. North Hampton, NH
"I love what you're doing!"
- C.A. Brewster, MA
"You've just made our holiday wonderful!"
- J.D. Patriot, OH
"I “Googled” On The Rocks and your company came up in the search! We went to your website – we LOVE it."
- A.J. Windham, NH
"Thank you for keeping Americans working"
- M.O. Marshall, MN
"I appreciate your superb customer service and I look forward to shopping at The New England Trading Company again soon, I love the unique gifts that you offer."
- J.P. Oceanside, CA
"Thank you so much for the phone call and for overnighting the package! It was a gift for our basketball coach and the banquet is tomorrow night. I so appreciate you taking the time to look through your stock and find the right bag. I truly appreciate your attention to detail and customer service. I will be be sure to order again soon!" - D.L. Norfolk, VA
"The Rope Mats look great!!!! Can't wait to get them down to keys to see how they look!"
- K.C. Charlotte, NC
"Hello and thank you for having these lovely spoons. I am soo glad that your company has actual persons on the other end when you need them. Best wishes to you and your company. Your items are beautiful."
- H.H. Erie, PA
"The personal touch is great!"
- R.L. Augusta, ME
"Thank you very much. You have a customer for life."
- N.C. Addison, TX
"Thanks so much for the excellent customer service. I will keep watching your amazing website for another color."
- J.S. Old Greenwich, CT