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Privacy, Terms, & Conditions

PRIVACY POLICY

Welcome to TheNewEnglandTradingCompany.com. We are a division of, and operated by, Mayo and Marsh, LLC. Mayo and Marsh, LLC is committed to respecting your privacy. The purpose of this Privacy Policy is to inform you what information we may collect from you and how we use that information. Please take a few minutes to review these Terms. Your use of our site constitutes your agreement to follow these Terms and Conditions and to be bound by them. 

Our Commitment to Privacy: We do not rent or sell email addresses, phone numbers or names to other companies or marketers. We appreciate the trust you place in us and fiercely protect our customer contact information. 

Our Commitment to Your Preferences: If you choose to opt out of our email newsletter we will honor that request immediately by placing your name on our internal "do not mail" list. You may opt out from any marketing newsletter you receive from us or email us at hello@thenewenglandtradingcompany.com.

TheNewEnglandTradingCompany.com knows you are concerned how information about you is used and shared. We appreciate your trust in us and will be careful and responsible in handling your information. This notice describes our privacy policy in more detail. By visiting TheNewEnglandTradingCompany.com, you agree the practices described in this Privacy Policy.

What Information Do We Collect?
The information we collect from you helps us personalize and improve your shopping experience at TheNewEnglandTradingCompany.com. Here are the types of information we collect.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but might not be able to take advantage of all of our benefits without providing it. We use the information that you provide for things like answering your questions and requests, customizing your shopping experience, improving our products, completing your orders, and communicating with you.

Automatic Information: We receive and retain certain types of information whenever you interact with us. For example, like many web sites, we use "cookies," and gather certain types of information when your web browser accesses TheNewEnglandTradingCompany.com. We use this information for internal use only, such as improving our web pages or making it easier to navigate our site. 

E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from TheNewEnglandTradingCompany.com if your computer supports such capabilities. We sometimes compare our customer list to customer lists of other companies, in an attempt to avoid sending unnecessary messages to our customers. Again, we will never share your information with anyone else without your permission.

Information From Other Sources: We might receive information about you from other sources and add it to our account information.

Does TheNewEnglandTradingCompany.com Use Cookies?
Cookies are groups of letters and numbers that many companies transfer to your computer through your web browser to simply enable our computers to recognize your browser and to provide a more personalized shopping experience for you. This allows, for example, items in your shopping cart to remain in the cart from one visit to the next.

We use third-party service providers, such as Google, to serve ads on our behalf across the Internet. They may collect anonymous information about your visit and interaction with our products. They may also use information about your to target ads for products and services that may be of interest to you. They may place or recognize a unique cookie on your browser to enable you to receive customized ads. Demographic or other interest data may be associated with your browser or device in a non-personally identifiable manner. No personally identifiable information is collected in this process- name, address, email address, phone number or any personally identifiable information are not collected. You may easily opt out by visiting Google's Ad Settings.

We may also work with third party analytics providers to review our site traffic and other advertising statistics. Data is provided in an aggregated basis and no personally identifiable information is associated.

The Help button on the toolbar on many web browsers will let you how to be notified when your browser accepts a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of TheNewEnglandTradingCompany.com's best features, and we recommend that you leave them turned on.

Does TheNewEnglandTradingCompany.com Share This Information About Me?
Information about our customers is an important part of our business, and we do not sell it to others. We share customer information only as described below and with subsidiaries of Mayo and Marsh, LLC (TheNewEnglandTradingCompany.com's owner) who all follow this Privacy Policy.

Third-Party Service Providers: We hire other companies and individuals to perform certain functions on our behalf. Examples include packing, shipping, and delivering orders, sending postal mail and e-mail, providing search results, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but are not allowed to use it for other purposes.

Protection of TheNewEnglandTradingCompany.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Condition of Use and other agreements; or protect the rights, property, or safety of TheNewEnglandTradingCompany.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

How Secure Is Information?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Can I Access This Information?
TheNewEnglandTradingCompany.com gives you access your account information and contact preferences for the limited purpose of viewing and, in certain cases, updating that information.

Do I Have Any Choices?
As discussed above, you always decide whether or not to provide information, even though it might be needed to make a purchase or to take advantage of such TheNewEnglandTradingCompany.com features. You can choose to add or update certain information about you. We may keep a copy of your prior information for our records. If you do not want to receive e-mail or other mail from us, please just tell us your preferences. The Help button on the toolbar on many web browsers will let you how to be notified when your browser accepts a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of TheNewEnglandTradingCompany.com's best features, and we recommend that you leave them turned on. You can contact us with your preferences anytime at info@thenewenglandtradingcompany.com.

Are Children Allowed to Use TheNewEnglandTradingCompany.com?
TheNewEnglandTradingCompany.com does not sell products for purchase by children. We sell children's products for purchase by adults. TheNewEnglandTradingCompany.com does not knowing sell to people under age 18. If you are under 18, you may use TheNewEnglandTradingCompany.com only with the involvement of a parent or guardian.

Hyperlinks to other Web Sites:
To the extent our Web Site contains hyperlinks to outside services and resources, the availability and content of which Mayo and Marsh, LLC, Inc. does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.

User Comments:
We welcome your comments about our Web Site. Any comments, feedback, notes, messages, ideas, suggestions or other communications sent to our Web Site shall be and remain the exclusive property of Mayo and Marsh, LLC, Inc. Your submission of any such comments shall constitute an assignment to Mayo and Marsh, LLC, Inc. of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the comments. Mayo and Marsh, LLC, Inc. will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Pricing Information:
The prices displayed on our Web Site or in our catalog are quoted in U.S. Dollars and are valid and effective only in the U.S. We are not responsible for typographical, technical or illustrative errors, however we do our best to ensure pricing is accurate. Prices subject to change without notice.

How Charges Appear on Credit Card Statement:
Purchases you make with The New England Trading Company appear on your credit card statement as “The NE Trading Company”.

Inaccuracies:
From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Mayo and Marsh, LLC, Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Conditions of Use:
If you choose to visit TheNewEnglandTradingCompany.com, your visit and any dispute over privacy is subject to these Terms of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Vermont. If you have any concern about privacy at TheNewEnglandTradingCompany.com, please contact us with a thorough description, and we will try to resolve it in a timely manner.
Our business changes constantly, and our Privacy Policy and the Conditions of Use will change, too. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. 

Free Shipping Promotions:
From time to time we may offer free shipping on select products, or for certain order values. Free shipping only applies to orders shipped within the continental United States. Please allow 5-10 business days for delivery. 

Return Policy: Every purchase you make is backed by The New England Trading Company’s 30-day money-back guarantee. If for any reason you are not satisfied with any item, simply return it within 30 days and we'll exchange, credit or refund the cost of the item (excluding Shipping and Processing fees). All products are guaranteed from defects for a full year from the date of shipment. Please note: Any items that are customized or made-to-order cannot be returned or exchanged unless damaged or defective.

These Terms and Conditions May Change. The New England Trading Company reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.