Your purchases are backed by The New England Trading Company’s 30-day Money-Back Guarantee of Satisfaction (exception: Personalized and Made to Order items). If for any reason you are not satisfied with any item, simply return it within 30 days and we'll exchange, credit or refund the cost of the item. All products are guaranteed from defects for a full year from the date of shipment.
Shop your gift list with confidence! We appreciate that many items purchased in the November/December timeframe are for holiday gift-giving. Any non-custom, non-personalized items purchased during this timeframe may be returned for an exchange/refund/credit in January.
Please note: Any items that are customized or made-to-order cannot be returned or exchanged unless damaged or defective.
Returns can be sent to:
The New England Trading Company
4905 Maclaren Ave NW
Massillon, OH 44646
Customer is responsible for all shipping costs to and from delivery location for any returned item.
If you have any questions about our return policy, just send us an email or call us Toll-Free at 877-211-4334.